At Scoopofcandle, we're committed to ensuring you have the best experience possible with our products. While we strive for perfection, we understand that sometimes things don't go as planned. That's why we've put together our refund policy to provide clarity and fairness to both you and us.

Here's the scoop: Scoopofcandle operates on a strict no-refund, no-return policy for most situations. However, we stand by the quality of our products, and if your order arrives damaged or if any items are missing due to transit mishaps, we're here to make it right.

If you find that your order is damaged upon arrival or if items are missing, please reach out to us as soon as possible. We kindly ask that you provide us with a video of the damaged package or product within 48 hours of receiving your order. This video will help us assess the situation accurately and expedite the refund process for you.

Once we've received and reviewed the video evidence, we'll work swiftly to issue you a refund for the affected items. We want to assure you that your satisfaction is our top priority, and we'll do everything we can to rectify any issues caused during transit.

We understand that accidents can happen during shipping, and we appreciate your cooperation in providing the necessary information to assist us in resolving the matter promptly. Your trust in Scoopofcandle means the world to us, and we're grateful for the opportunity to make your experience with us a positive one.

Thank you for choosing Scoopofcandle for your candle needs. If you have any questions or concerns about our refund policy or anything else, please don't hesitate to reach out to our friendly customer service team. We're here to help!